Frequently Asked Questions
Everything you need to know about your SkinKandy experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
What is your return policy for jewelry and accessories?
For hygiene reasons, we cannot accept returns on earrings or body jewelry unless faulty. Other items can be returned within 30 days of purchase in original packaging.
What materials are used in your products?
We prioritize quality and skin safety, using materials such as surgical steel, titanium, and gold plating to ensure comfort and durability.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International delivery times vary by destination and are calculated at checkout.
How can I track my order status?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Afterpay and Klarna for a seamless shopping experience.